Shipping & Returns

At Edge Control, we strive to offer transparent and reliable shipping services to ensure your orders reach you in a timely manner. 

Our shipping costs are determined based on the shipping service level you select at the time of checkout. We offer various shipping options to cater to your needs and preferences. Please refer to the detailed table below to find the specific rates for your Domestic or International shipment

Shipping Policy:

• First-time customers must ship their initial orders to the billing address registered with the card account, complying with our fraud prevention standards. We apologize for any inconvenience this may cause.
• All orders are processed and shipped within 48 hours on a business day. If items are on backorder, the order will not ship until all items are available.
• You will receive a delivery confirmation number within 48 hours on a business day after your order has been processed and shipped.
• International shipping prices vary based on location. Please check the specific rates during checkout. Rates may change.

For any inquiries, contact our customer support team at [email protected]. Thank you for choosing Edge Control!

Alaska and Hawaii Shipping:

Shipments to Alaska and Hawaii may take an extra one to two days.

APO/FPO and U.S. Territories:

We ship directly to APO/FPO U.S. military addresses and U.S. Territories.

International Shipping:

At Edge Control, we proudly offer international shipping to customers worldwide. Please be advised that shipping to destinations requiring customs declarations will include package contents on the customs label.

Customs and Import Duties:

For international shipments, please note that customs fees and import duties may apply in your country. These charges are the responsibility of the recipient and are not included in the order total.

Risk of Loss:

Upon delivery to the carrier, the risk of loss and title for the items pass to you, as per the shipment contract. For certain packages, we may use signature confirmation to ensure secure delivery.

Lost Packages:

• If you experience a lost package, it is essential to report it to Edge Control within 15 days of the expected delivery date. Failing to notify us within this period may hinder our ability to process a claim for replacement or credit.
• If you have any questions regarding an international order or need assistance, please feel free to contact our team directly at [email protected]. We are here to assist you with your shipping inquiries. Thank you for choosing Edge Control!

Missing Package Report:

If you believe your package has been stolen or is missing, please click on the provided link to fill out the Missing Package Form.

Report Missing/Damaged Items:

Any missing or damaged items must be reported to Edge Control within 15 days of the delivery date. Please email a picture of the contents and the box it came into [email protected]. Claims made after the 15-day window will not be eligible for replacement.

Order Shipping:

Your order will be shipped immediately after we receive and clear the money order. We process payments quickly, and the bank’s processing time usually takes around 2 days. However, this may vary based on the issuing bank and its clearing schedule.

Delivery Confirmation:

To track the delivery status of your package, visit your account on our website at: https://edgecontrol.com/my-account/ 

Returns:

At Edge Control, your satisfaction is our top priority. Please keep the following in mind for returns:

• We offer a full credit or refund of the product price for any item shipped by Edge Control.

• Opened containers or bottles are not eligible for refunds.

• The item must be in new condition with original packaging and accessories.

• You must initiate the return within 15 days of purchase.

• Please note that cleanses, regimens or kits with opened containers or bottles are non-refundable without any exceptions.

• If the return is due to our error (e.g., damaged, defective, or incorrect item), we will provide free return shipping. Otherwise, a return postage fee will apply, and customers are responsible for return shipping charges.

Once we receive your return, a credit or refund will be issued within 15 days, and you’ll receive an email confirmation.

How to Initiate a Return:

• Download a return slip by clicking the button below and following the on-screen instructions.
• Place the return slip inside the box to expedite the refund process.
• Since return shipping is the customer’s responsibility, you can use any carrier of your preference. We recommend requesting a tracking number as proof of delivery to our facility. Please note that we are not responsible for missing or lost packages that do not reach our facility.
• If you have any questions or need assistance with your return, feel free to contact our customer support team at [email protected]. We value your satisfaction and are here to help with any queries you may have.

Refused Shipments:

In the event you decide to refuse any shipments from Edge Control, you’ll be responsible for the following costs:

• Original shipping charges to you.

• Any duties, taxes, and customs charges incurred on both the original and return shipments.

• The cost of returning the package to Edge Control.

• These amounts will be subtracted from your refunded balance.

Additional Shipping Fees:

Certain products may require additional shipping fees due to their contents and shipping requirements. You can easily identify if an item incurs additional shipping costs by adding it to your cart.

Contact Customer Service:

For any inquiries or assistance, feel free to reach out to our customer service team via:

Email: [email protected]

Our team is dedicated to providing excellent service and will be happy to help with any questions you may have.